Answers to popular and frequently asked questions

You can place an order via the webshop by choosing the desired product, entering the quantity, and checking out. If you need assistance or would like to order larger quantities, please contact us.

Yes, that is possible. For larger quantities, custom orders, recurring purchases, or products for which you need advice, you can request a quote via email or the contact form.

Yes, we supply business customers as well as private individuals. Many products are aimed at professional use, but they can also be ordered by private individuals if they suit your application.

Yes. This can be done directly on the website, but for larger quantities or pallet orders, it is often wiser to get in touch. We can then look into pricing, lead time, transport, and the most logical packaging unit for your needs.

The delivery time depends on the product, stock, size of the shipment, and the delivery address. In cases where a product is in stock, we often ship the order within 1 working day. For larger or special shipments, the delivery time may vary. The estimated delivery time is always displayed during checkout.

Shipping costs are always displayed during the checkout process and depend on the country of the delivery address. For large, heavy, or non-standard products, shipping costs may depend on the method of transport, delivery address, and volume. For shipments outside the European Union, additional shipping costs may be invoiced subsequently. For this reason, we always advise customers outside the European Union to contact us in advance to request the current shipping costs.

When a shipment is sent with Track & Trace, you will receive this information by email. For some pallet shipments or transport via a different carrier, communication may proceed differently. In case of doubt or short deadlines, we request that you contact us to discuss the options.

Yes, delivery outside the Netherlands is possible if it is logistically feasible. We regularly ship to countries within the European Union. For international shipments or larger volumes, it is best to contact us so that we can review the transport options. For shipments outside the European Union, additional shipping costs may be charged afterwards.

In the checkout, you will see which payment methods are available. This includes common online payment methods such as iDEAL, Klarna, credit card payments, and other options offered through the webshop. If no suitable payment method is available, please contact us so that we can look for a solution.

Yes, after placing your order, you will normally receive an order confirmation by email, and an invoice once the order has been shipped. Please make sure that your email address is entered correctly, and contact us if you do not receive an order confirmation after placing your order.

All prices stated on our website are exclusive of VAT. In countries where VAT applies, VAT will be displayed in the payment summary at checkout. In countries where VAT does not apply, we do require a valid VAT number.

Return options depend on the type of customer, the product, and the reason for the return. Unfortunately, we do not normally offer a return option for business customers or custom-made products. For private customers, the general return conditions stated in our terms and conditions and our return policy apply. Always contact us before returning anything so that we are aware of the return shipment.

Please report damage, discrepancies, or incorrect deliveries via email as soon as possible. Preferably, include photos, the order number, and a brief description. This allows us to assess and resolve the issue more quickly. Failure to report damage or discrepancies in a timely manner may result in the forfeiture of any potential compensation.

Custom-made products or products ordered especially for you generally cannot be returned, as these are often customer-specific items. In case of doubt, please contact us before placing your order.

That depends on the product, fragility, size, weight, storage, and method of transport. Each of our products features a detailed product description, and often a table of applications and potential alternatives as well. Should you have any questions or uncertainties, please feel free to send us your application, and we will be happy to help you think of a suitable solution.

Bubble wrap is primarily used for shock absorption. Foam wrap is softer and is often chosen to prevent scratches and minor surface damage.

Yes. For metal parts, export, storage, or transport, VCI materials and other anti-corrosion solutions may be of interest. As with all our other products, a detailed description and comparison table are provided for each product. For the best solution, you should consider the product, material type, packaging duration, and transport conditions. For questions or uncertainties, you can always contact us for more information. For extremely large or complex projects, it is also possible to consult with our production partner in a tripartite arrangement to determine the best application.

Yes. Sometimes an alternative material is more practical, cheaper to use, or better suited to your application. We prefer to look for the right solution rather than just the cheapest item. A comparison table with potential alternatives can also be found for every product. Naturally, our experts are always ready to answer your questions.